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Questions? We're here to help! Please contact Random Lengths My Print customer support.

Mailing Address: P.O. Box 867, Eugene, Oregon 97440-0867 U.S.A.
Street Address: 450 Country Club Road #240, Eugene, Oregon 97401-6053 U.S.A.

Toll-Free Phone (in U.S.A. and Canada): (888) 686-9925
Phone: (541) 686-9925
Toll-Free FAX (in U.S.A. and Canada): (800) 874-7979
FAX: (541) 686-9629

E-mail: Please use the form above

Office Hours: Monday through Thursday - 8:00 a.m. - 5:00 p.m.
Friday - 8:00 a.m. - 4:00 p.m.
All times are Pacific (USA) Time.

You may contact Random Lengths offices at other times by leaving voice mail or by using the address and phone number information above.

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Questions? Comments? Suggestions? We want to hear from you! Email Customer Service at the Contact Us page, or phone toll-free in the U.S. and Canada, (888) 686-9925. We will be happy to walk you through any part of using My Print that you have questions about!

Random Lengths would like to let our My Print subscribers know some information we have recently discovered about how My Print works with iPads and iPhones using iOS, and Android tablets and phones.

When you login to My Print, and begin at the Reports Home page, it appears there are no lists of reports available, unlike how My Print appears on a desktop computer.

The grey bar in the middle of the Reports selection box will display the title of one of your reports.

If you click on the report title inside the grey bar, a drop-down list appears of all of your reports (or in the case of the left side of the screen, RL reports or samples).

Choose the report you want from the drop down list, then continue by selecting the action you want to perform (usually Modify Report or Open Report), and you can continue.

We will be working on changes to allow My Print to work more efficiently with tablets, smartphones and other devices. Thank-you for your patience.


How can I create my own custom description for an item, and define where it will appear on the final report? Instead of using the pre-defined short, medium or long descriptions, you can create your own description. On the Reports Home screen, select Modify Report. On the General Report Settings screen, under Item Description Display Options, make sure the fields where you want your custom description to display (Summary, Legend, or Price Item) are set to Custom Description. Click Continue. Under the Modify Selected Report Tags section, click the Edit button for the item where you want to replace the description with your own. Go to the field Custom Description. The Medium Description for the item has been put in this field to give you a start to create your own description. Change or replace the default description for the item with your own description. Click Update to save your changes. Select Finish & View or Finish & Save. The next time you open and view this report, your custom description will appear to identify the item in the locations you selected.


To get Help:

For basic help for this or any other screen, move your mouse pointer over a button, field, or check box to get a short explanation of what it does. For more detailed information, click HELP | How do I …? in the upper right corner of any screen. In a few places, you’ll find a help button located right next to a particularly complex setting.

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© Copyright 2018, Random Lengths Publications, Inc. PO Box 867 Eugene, OR 97440-0867 | 450 Country Club Road #240 Eugene, OR 97401
Phone Toll-Free in U.S. and Canada 888.686.9925, or Ph: 541.686.9925 | Fax Toll-Free in U.S. and Canada 888.874.7979, or Fax: 541.686.9629
Contact us! Support available 8am-5pm Pacific Time | www.randomlengths.com | Website design by View Design Inc.
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